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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. Furthermore, there is a 25.00 (USD) associated fee with bounced checks.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address listed at the bottom of this page.

Return / Refund Policy

Return Policy

Here at Essential Garden, we strive to offer you outstanding customer service and the best body care products available. As such, if for any reason you are not satisfied with your order, we ask that you notify us via our Contact Form) within 30 days of receipt. We also ask that you fully inform us of the problem so that we can understand your situation and assist you more efficiently in the future. We will gladly reimburse your credit card or offer you store credit for use at your convenience. In addition, if your goods have been damaged in transit, we ask that you notify us within 5 days of receipt so that we may take care of the situation immediately.

PLEASE NOTE:

The cost for return shipping is the responsibility of the customer (even if it qualified for Free Shipping at time of purchase). For those customers located within the Continental United States, it will be a set fee of 6.95. For international customers and those not within the Continental United States, it will be the cost of shipping.

Shipping Policy
0.01 - 25.00 = (5.00*)
25.01 - 49.99 = (6.95*)
50.00 + Up = (FREE SHIPPING*)

*NOTE: These prices are set for customers located within the Continental United States. For international customers and those not located within the Continental United States, shipping will be set at an at-cost basis.

Delivery Information

Delivery charges are calculated on a per-order basis. Please make note of the delivery charges associated with the given cost breakdowns (see chart on lower right-hand corner of each page).

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially,and effectively.

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Shipping Policy
0.01 - $25.00 = ($5.00*)
$25.01 - $49.99 = ($6.95*)
$50.00 + Up = FREE
(FREE SHIPPING*
for Continental USA Customers Only)